Pengaruh kualitas sistem, kualitas informasi, dan kualitas layanan terhadap kepuasan pengguna e–learning di Perguruan Tinggi

Authors

  • Muhammad Fakhrurrozi Satyadarma Universitas Muhammadiyah Yogyakarta
  • Syamsudin Universitas Muhammadiyah Yogyakarta

DOI:

https://doi.org/10.56587/bemi.v1i1.72

Keywords:

System Quality, Information Quality, Service Quality, User Satisfaction, E-learning

Abstract

E-learning as a learning system is expected to improve the quality of student learning. Satisfaction of using the system is influenced by the quality of the system, the quality of information and the quality of service. This study aims to test and obtain empirical evidence on the effect of system quality, information quality, and service quality on user satisfaction of e-learning system in learning at Islamic Education Study Program of Universitas Muhammadiyah Yogyakarta This type of research was quantitative research with survey method. The population in this study was Islamic Education students of Universitas Muhammadiyah Yogyakarta Batch of 2017, 2018, and 2019, with a sample of 252 respondents. Data collection method used proportional random sampling with questionnaire instrument. Data analysis used regression analysis with the help of IBM SPSS Statistic ver. 26 software. The results of this study showed that System Quality had a significant positive effect on User Satisfaction. Information Quality had a significant positive effect on User Satisfaction. The Service Quality had a significant positive effect on User Satisfaction.

References

Al-Fraihat, D., Joy, M., & Sinclair, J. (2020). Evaluating E-learning systems success: An empirical study. Computers in human behavior, 102, 67-86. https://doi.org/10.1016/j.chb.2019.08.004

Arisutha, D. (2005) Dimensi Kualitas Pelayanan. Jakarta: Penerbit Gramedia.

DALLE, J., HASTUTI, D., Mahmud, M., PRASETIA, I., & Baharuddin, B. (2020). DeLone and McLean model evaluation of information system success: A case study of master program of civil engineering Universitas Lambung Mangkurat. International Journal of Advanced Science and Technology, 29(4), 1909-1919.

Gaspersz, V. (2001) Total Quality Management. Jakarta: PT Gramedia Pustaka Utama.

Ginting, D. B., & Marlina, M. R. (2017). Analisis Pengaruh Kualitas Sistem, Kualitaslayanan, Kualitas Informasi, Kemudahan Penggunaan, Dan Persepsi Manfaat Terhadap Kepuasanpengguna Fasilitas E-Filing. Media Informatika, 16(1), 20-31. Google scholar

Jogiyanto (2005) Analisa dan Desain Sistem Informasi: Pendekatan Terstruktur Teori dan Praktik Aplikasi Bisnis. Yogyakarta: Andi Ofset.

Purwanto, S. K., & Pawirosumarto, S. (2017). Pengaruh kualitas sistem, kualitas informasi, dan kualitas layanan terhadap penggunaan sisteme-learning di program pascasarjana universitas mercu buana. Jurnal Manajemen, 21(2), 282-305. https://doi.org/10.24912/jm.v21i2.237

Kamarga, H. (2002) Belajar Sejarah melalui E-Learning."Alternatif Mengakses Sumber Informasi Kesejarahan. Jakarta: PT Intimedia.

Karoba, K., Ardianto, Y. T., & Respati, H. (2020). Analysis of user satisfaction in mediating the effect of information quality on net benefit in “SMK Negeri 1 Malang”. IOSR Journal of Business and Management, 22(4). 14-19.

Lupiyoadi, R. (2006) Manajemen Pemasaran Jasa, teori dan praktik. Jakarta: Salemba empat.

Marzal, J., Saputra, E., Suratno, T., & Elisa, E. (2020, June). The use of ADDIE model to re-create academic information systems to improve user satisfaction. In Journal of Physics: Conference Series 1567(3). p. 032033. https://doi.org/10.1088/1742-6596/1567/3/032033

Negara, V. P., & Pratomo, D. (2017). Pengaruh Kualitas Sistem, Kualitas Informasi Dan Kualitas Layanan Her Registrasi Igracias Terhadap Kepuasan Pengguna. JAF (Journal of Accounting and Finance), 1(01), 33-48. https://doi.org/10.25124/jaf.v1i01.903

Ngoc Duy Phuong, N. & Thi Dai g, T. (2018) Repurchase Intention: The Effect of Service Quality, System Quality, Information Quality, and Customer Satisfaction as Mediating Role: A PLS Approach of M-Commerce Ride Hailing Service in Vietnam. Marketing and Branding Research. 5 (2), 78–91. https://doi.org/10.19237/MBR.2018.02.01

O’brien, J. (2006) Introducing To Information System. Jakarta: Salemba empat.

Permana, A., Aima, M. H., Ariyanto, E., & Nurmahdi, A. (2020). The Effect Of Academic Service Quality On Satisfaction And Loyalty Of Students University. Jurnal Ecodemica, 4(2), 230-241. https://doi.org/10.31294/jeco.v4i2.7979

Salloum, S. A. et al. (2019) Exploring Students’ Acceptance of E-Learning Through the Development of a Comprehensive Technology Acceptance Model. IEEE Access. 7128445–128462. https://doi.org/10.1109/ACCESS.2019.2939467

Stemvelt, R. (2004) perception of service Quality (diterjemahkan oleh Purwoko). Massachusetts: Allyn and Bacon.

Supranto (1997) Pengukuran Tingkat Kepuasan: untuk menaikkan pangsa pasar. Jakarta: Rineka Cipta.

DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information systems research, 3(1), 60-95. https://doi.org/10.1287/isre.3.1.60

yong, C. & Loh, L. (2003) The Quest for Global Quality (diterjemahkan oleh susanto). Jakarta: Gramedia

Downloads

Published

2023-04-15

How to Cite

Satyadarma, M. F., & Syamsudin, S. (2023). Pengaruh kualitas sistem, kualitas informasi, dan kualitas layanan terhadap kepuasan pengguna e–learning di Perguruan Tinggi. Bulletin of Educational Management and Innovation, 1(1), 37–50. https://doi.org/10.56587/bemi.v1i1.72

Issue

Vol. 1 No. 1 (2023): Bulletin of Educational Management and Innovation

Section

Articles

License

Copyright (c) 2023 Muhammad Fakhrurrozi Satyadarma, Syamsudin

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish in this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).